Did you get a notification that your application was rejected? Do you disagree with that decision? If you answered “YES” to all questions, you may, within a period of 30 days but not exceeding 90 days, appeal decision to the Independent Tribunal for Social Assistance Appeals (ITSAA).
To do so, follow these steps: Double check that the information you provided, which is reflected on the SRD DSD Appeal Electronic Platform is complete and correct. Where necessary, update your contact information by clicking on this link. This is very important in the event that your appeal is successful. If your appeal is successful the Independent Tribunal will direct the agency to initiate the payment of the grant directly to you and accordingly need to have your correct contact information.
After updating your information on the link provided, if applicable, “Save” and thereafter you will be automatically redirected back to the SRD DSD Appeal website to continue to lodge your appeal. Appellants or their proxy will have to confirm that they have read and accepted the clauses in the Declaration and Consent Documents.
Submit and look out for the confirmation message on the page that your application was submitted successfully. Please note, an appeal application needs to be lodged in relation to each month where a person is rejected by sassa, if in disagreement with the decision.
The Independent Tribunal is mandated to consider appeals in terms of section 18 of the Social Assistance Act, 2004 read together with the Regulations and will consider the appeal against the qualifying criteria as set out in the Regulations.
The Independent Tribunal will reassess the decision of sassa against the available information at its disposal. The Independent Tribunal will endeavour to finalise the appeal within 60 – 90 days from the date on which the appeal was received and inform the appellant electronically of the outcome of the appeal and reasons thereof. You can obtain the status of your appeal on this website. Failure to lodge an appeal for each month that the application was rejected by the agency will result in the original decision sustained.
As the grant is re-evaluated by the agency and paid on a monthly basis, to confirm that a person is still in need of it. If you are declined or rejected then an appeal application needs to be lodged in relation to each month where a person is rejected. The decision of the Independent Tribunal will accordingly only be in respect of the specific month to which the appeal relates. It is accordingly in your best interest to lodge an appeal as soon as you get a rejected notification from agency and not delay.
For the purpose of considering the appeal application the Independent Tribunal will check and re-validate the various databases utilised by agency that may indicate income or alternative financial assistance, including the verification databases of insufficient means with banks.
- What to do when collecting the R350 payment from shoprite, Checkers, Pick n Pay and Bank monthly.
- Understanding the various types of Social Grants available to south africans and permanent residents.
- Understanding the meaning of all SRD status profiles for approved or declined beneficiaries.
- How to locate and contact the nearest Sassa office including the phone number.
- How to change or update your Sassa Banking details for SRD R350 Grant.
- How to cancel your application for the R350 Grant if you no longer need it.